The company name that will appear on your bank statement is So Energy. Your Direct Debt Instruction will be confirmed to you in writing within 3 working days or no later than 10 working days before the first collection.
Please pay So Energy Direct Debits from the account detailed in this instruction subject to the safeguards assured by the Direct Debit Guarantee
I understand that this instruction may remain with So Energy and, if so, details will be passed electronically to my bank/building society.
Date: 29-04-2025
Banks and Building Societies may not accept Direct Debit instructions for some types of accounts
This Guarantee is offered by all Banks and Building Societies that accept instructions to pay Direct Debits.
If there are any changes to the amount, date or frequency of your Direct Debit, So Energy will notify you
10 working days in advance of your account being debited or as otherwise agreed. If you request So Energy to
collect a payment, confirmation of the amount and date will be given to you at the time of the request.
If an error is made in the payment of your Direct Debit, by So Energy or your Bank or Building Society, you
are entitled to a full and immediate refund of the amount paid from your Bank or Building Society
If you receive a refund you are not entitled to, you must pay it back when So Energy asks you to.
You can cancel a Direct Debit at any time by simply contacting your Bank or Building Society. Written confirmation may be required. Please also notify So Energy.